Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
Where is your jewelry made?
Every piece of Caroline Hjerpe jewelry is handcrafted with love in our own workshops located in Stockholm and Berlin, ensuring the highest quality and unique character for every item.
What materials do you use?
We work exclusively with high-quality materials, including solid 18k gold and 925 sterling silver, paired with carefully selected precious gemstones and conflict-free diamonds.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Delivery times vary depending on your location, but we typically process and dispatch in-stock items within 2-4 business days.
Can I resize a ring if it doesn't fit?
Absolutely. We offer resizing services for most of our ring designs. Please contact our customer service team or visit one of our boutiques to discuss the specific requirements for your piece.
What is your return policy?
We offer a 14-day return policy for standard items in their original, unworn condition. Please note that custom-made pieces and personalized engravings are final sale and cannot be returned.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with chemicals, perfumes, and water. Store your jewelry in a dry place, preferably in the original pouch provided.